In the face of a challenging operating environment, CFSL delivered a noteworthy performance and celebrated several milestones. In addition to delivering an improved turnover, several of the metrics used to measure our progress have shown positive trends, including: continued growth in our asset book, growth in our net interest income margin as well as non-interest revenue, reduction in our cost-to-income ratio, and continued improvement in our non-performing loan ratios post COVID. These indicators stand as a testament to the soundness of our business model and our clear strategic direction.

This past year, we also grew our core activities and strengthened our expertise, which I credit to each one of our 1000 outstanding team members; we have made great progress on our digital transformation journey; and we completed a key acquisition that is paving the way for purposeful expansion in rapidly growing markets in Africa.
I am very encouraged by these results.

Extract of the ‘’Discussion with the Group CEO’’ section.
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The year in context

The year was shaped by positive strategic developments. The acquisition of a controlling stake in Loinette Capital Limited (‘Loinette Capital’) marked a momentous milestone in our regional expansion journey and diversification strategy. Loinette Capital is a well-established specialist in asset-based financing, with a clear goal to support SMEs across East, Central and West Sub-Saharan Africa. Above all, this enables CFSL to extend the impact of its mission - to uplift lives and build better futures - to a broader audience across Pan-Africa. Another noteworthy initiative was the introduction of the Noubiznes Booster Programme, through which we lend targeted support to SMEs to improve their odds of success, even in the face of economic downturns and volatility.

Extract of the Interview with the Chairperson.

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