CFSL Integrated Report 2022

CIM FINANCE. INTEGRATED REPORT 2022 | 35 This requires us to look after the interests of our people and customers, as a start, but also toaddress community imperatives as part of our broader social purpose. The past few years have demonstrated that it cannot be left to the government, to NGOs or to a single business to address the growing needs of our most vulnerable communities. As well-established financial enablers, we are aware that we are vital actors in the economic landscape, with the resources required tomake a tangible difference. I amoptimistic that our ESG agenda will drive sustainable changes in the fight against climate change and in uplifting our communities. This agenda is also consistent with shareholder interests over the long term. I would like to end my message by extending my appreciation and gratitude to all our clients, partners and collaborators for placing their trust in us and for working alongside us to exceed the expectations of our customers. To the Board of Directors, thank you for imparting your extensive knowledge and experience, which never fails to bring fresh perspectives to emerging challenges. I would also like to acknowledge the contributions of our management and executive team, whose leadership has helped steer the organisation into a new and exciting chapter. Finally, a heartfelt thank you goes out to our 832 employees for their relentless dedication. Their commitment to living our values andmission is what givesme confidence that our future as an organisation, and as a country, are bright. Mark van Beuningen Group CEO

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