If you are still aggrieved and not satisfied by the resolutions provided to you or if you have not received a decision from CFSL within 10 days as from the date CFSL acknowledges receipt of your written complaint, you may refer your complaint to:
You would need to specify the nature of the complaint, the redress sought for and the reasons for your dissatisfaction duly accompanied by the following documents:
i. a copy of the complaint made to CIM Financial Services Ltd ;
ii. a copy of the decision made by CIM Financial Services Ltd ; and any other document or information which may be of relevance to your complaint.