In the face of a challenging operating environment, CFSL delivered a noteworthy performance and celebrated several milestones. In addition to delivering an improved turnover, several of the metrics used to measure our progress have shown positive trends, including: continued growth in our asset book, growth in our net interest income margin as well as non-interest revenue, reduction in our cost-to-income ratio, and continued improvement in our non-performing loan ratios post COVID. These indicators stand as a testament to the soundness of our business model and our clear strategic direction.
This past year, we also grew our core activities and strengthened our expertise, which I credit to each one of our 1000 outstanding team members; we have made great progress on our digital transformation journey; and we completed a key acquisition that is paving the way for purposeful expansion in rapidly growing markets in Africa.
I am very encouraged by these results.
Extract of the ‘’Discussion with the Group CEO’’ section.
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