Integrated Report 2020

INTEGRATED REPORT 2020 CIM FINANCIAL SERVICES LTD Human Capital To deliver on our key strategic initiatives of ‘Building a Learning Organisation’ and ‘Building a High Performance Culture’, we have implemented an integrated cloud-based solution, which provides end-to-end service to drive performance and enable development. This solution also delivers on our Employer Value Proposition – cultivating professional and personal growth and taking ownership in advancing in one’s career. Learning being a key element of our people strategy, our virtual learning platform laid the foundation for transforming our employees’ learning experience. We have strived to provide a blended learning experience that is both engaging and personalised where employees are empowered to curate their own aspiring learning journey at every stage of their career. We have access to a rich collection of resources (over 5,000 courses), videos, articles and podcasts which are mapped to the CIM Competency Framework©. The collections also support our digital transformation journey and acquiring the skills of future. Inbuilt with Artificial Intelligence (AI), the platform creates learner personas and provide targeted learning experiences. Several other platforms have been implemented to provide managers and employees self- service enablement to support their needs for information and reporting. Diversity and Inclusion Our workforce is multigenerational and having such a diversity offers broader perspective, helps innovation and business impact. We value diversity and inclusion, Cim being guided by the principle that everyone needs to feel CIM Competency Framework © inclusive. This goes a long way to ensure we have a blended and balanced approach to ensure all employees feel a sense of connection and share a strong bond. In the same vein, despite the current challenging economic environment we were excited to welcome millennials within our midst. Our commitment is to develop the talent of tomorrow and build the pipeline of talent. We are proud to have been able to onboard students whom we sponsored and gave access to world-class education and those we attracted to prepare them for their future role. They are involved in building digital fluency for the organisation through the mentoring mechanism of dedicated senior leaders. Employee well being We place high importance on the physical and mental wellbeing of our employees. Cim considers health management to be an integral part for a sustainable business and rewarding work life and we aim to provide the appropriate protection and review our offerings to remain relevant. Our health care offerings have been revamped to provide for enhanced coverage. Employees benefit from health care as an essential element of being a Cimmember. In this context, we also organise various preventive health campaign to create awareness through our wellness month. These initiatives are driven through our partnerships and are extended to the broader community as part of our commitment to the community. We are also committed to take every reasonable measure to provide a safe and healthy working environment in accordance with legal requirements alongside additional programmes and measures to promote people’s health and well-being in the workplace. During the health pandemic, more than ever, vigilance was doubled. Leading Self - Business Acumen - Customer Centricity - Accountability - Integrity - Know How - Innovation - Trust Leading the organisation Leading others - Gaining Commitment - Leadership Effectiveness - Building Successful teams - Strategic Decision Making - Collaboration - Driving Results Functional Competencies - Job Specific Independence day celebrations 26