Integrated Report 2020

Aisha Timol Independent Director and Chairperson Mark van Beuningen Executive Director and Group Chief Executive Officer Dear Shareholder, The Board of Directors is pleased to present the Annual Report of CIM Financial Services Ltd for the year ended 30 September 2020. This report was approved by the Board on 28 December 2020. Report Structure This second Integrated Report of CIM Financial Services Ltd (‘CFSL’) provides information relating to its strategy, business model, operating context, material risks and opportunities, governance and operational performance for the period 1 October 2019 to 30 September 2020. This report covers CFSL and its subsidiaries (the ‘Cim Group’) and provides a comprehensive overview of all matters that materially affect the Group. Significant events after 30 September 2020 up to the date of approval of this report are also disclosed herein. The main theme of this year’s integrated report is Digital Transformation, a subject matter which is in line with CFSL’s strategy to adopt new technology while enabling innovation. We believe that this technology-driven strategy will benefit our customers, employees and stakeholders and improve business processes. We have been guided by the principles and requirements contained in the IIRC’s International <IR> Framework to produce this report and have used the six <IR> capitals that are relevant to our Group namely: 1. Financial 2. Human 3. Intellectual 4. Social & Natural (regrouped for the purposes of this report). 5. Manufactured 6. Relationship Capital As we continue to embed integrated thinking in our business, we will work to improve the quality of the reporting delivered to our stakeholders. Our Integrated Report is in compliance with International Financial Reporting Standards, the National Code of Corporate Governance 2016 and the Companies Act 2001. Our approach to materiality This report provides information that we believe is of a material nature to the ability of the Group to generate value over the short, medium and long term. In determining our materiality, we have considered our business models, our interactions with our relevant capitals, our operating context, the relevance to our key stakeholders and our business strategies. Forward-Looking Statements Certain statements contained in this report relating to the Group are based on the beliefs of the Group’s management as well as assumptions made by and information currently available to the Group’s management. These forward- looking statements are, by their nature, subject to significant risks and uncertainties and are not a guarantee of future performance or developments. Actual results and events may differ materially from information contained in the forward-looking statements.