FINANCIAL CAPITAL • Increased turnover and highest profit after tax recorded in spite of volatile macroeconomic environment. • Increased dividends distributed. HUMAN CAPITAL • Collaborative and high-performing teams. • Engaged and productive employees. • A work culture that valorises diversity, equity and inclusion. RELATIONSHIP CAPITAL • Growth in SME businesses, driven by personalised service, Noubiznes network and the newly introduced Booster Programme. • Long-term supplier and partner relationships. MANUFACTURED CAPITAL • Cost and energy savings through the pursuit of Leadership in Energy and Environmental Design (LEED) certification. • Well-maintained and increasingly green buildings. SOCIAL & NATURAL CAPITAL • A leading group in sustainable finance through the Green Bond and responsible lending practices. • Reduction in energy, water and waste consumption. • A caring partner to NGOs and communities, with targeted plans for positive impact. OUTPUTS AND OUTCOMES INTELLECTUAL CAPITAL • Streamlined processes and operations. • Highest payment acquirer in Mauritius on Instant Payment System (IPS). • Omnichannel solutions/services • Customer satisfaction. • Well-known brand and strong reputation. POS Services SME Loans Ecommerce Service Insurance Drive Business Growth and Scale Improve Operational Excellence Optimise and stabilise workforce 17 Introduction Group Overview Leadership Strategy & Performance Risk Management Corporate Governance Statutory Disclosures Financial
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