SHAREHOLDERS EMPLOYEES Stakeholder Engagement We aim to create and deliver long-term value for our shareholders and investors, who provide the essential capital needed for our growth and enduring success. Our people are the backbone of our business, driving innovation, customer satisfaction and efficiency. Their needs and expectations • Sustained profitability • Dividends distribution and sustainable shareholder value • Compliance with relevant laws and regulations • Strong governance and risk management practices • A competent Board and leadership team • Environmental and social responsibility Their needs and expectations • Fair remuneration • A safe and supportive work environment • Career advancement opportunities • Learning and development • A fulfilling job • Rewards and recognition • Ethical leadership Our response • Timely and transparent communication on the Company’s financial position • Adherence to laws and regulations • Strong internal controls • Improved ESG communication and disclosures • A diverse Board and executive team with relevant capabilities • Establishment of an ESG sub-committee Our response • Market-aligned compensation and benefits • Continuous investments in training and development for skill enhancement at all levels • A holistic wellbeing programme • Flexible work arrangements, where applicable • Emphasis on Diversity, Equity and Inclusion (DEI) • Annual Moment of Recognition programme How we engage How we engage » Annual report » Annual Meeting of Shareholders (AMS) » Investors’ briefings » Press communiqués » ‘Investors corner’ section on the Group website » Quarterly unaudited financial statements » Internal communication and task management platform » Townhall meetings » Workshops and training sessions » Ad hoc meetings and gatherings » Team-building events » Internal newsletter » Annual employee engagement survey » Performance reviews ESG Report page 62 | Corporate Governance Report page 94 | Financial Statements page 116 Human Capital Report page 53 20
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