Stakeholder Engagement (continued) SUPPLIERS SOCIETY AT LARGE Our key partners that contribute to efficiency and reliability in providing services, allowing Cim Finance to deliver value to its customers. Society forms the broader environment in which Cim Finance operates. The wellbeing of our community contributes to a stable country and business ecosystem. Their needs and expectations • Fair payment terms • Consistent demand • Reliable partnerships • Transparent procurement and tender processes • Responsible business conduct • Transparency on requirements, timelines, and potential challenges Their needs and expectations • Community support • Financial inclusion • Job creation • Responsible and ethical business conduct • Environmental stewardship Our response • Clear communication regarding procurement needs • Timely payments • Encouragement of sustainable practices in supply chain management • Regular updates and clear communication on orders, timelines, and changes • Providing fair, transparent, and mutually beneficial contract negotiations • Ensuring suppliers understand and meet regulatory and quality standards Our response • Continuous investments and engagement in CSR activities, focusing on education, financial literacy and environmental projects • Close collaboration with NGOs • Tailored financial products that cater to underserved communities • Community-building and empowerment (Cité CIM) How we engage How we engage » Ongoing meetings, calls, and emails to ensure alignment on expectations, timelines, and quality standards. » Periodic assessments of supplier performance, quality, and compliance. » Clear and transparent negotiations for mutually beneficial terms and conditions. » Opportunities for feedback on processes, quality, and collaboration. » Press communiqués » Social media platforms » Website » Volunteering and active involvement in CSR activities » Events » Collaborating with NGOs and other social organisations to address societal challenges » ACE graduate programme and the Capability Academy » Participation in external events Human Capital Report page 53 | ESG Report page 62 | Corporate Governance Report page 94 22
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