Business Review (continued) Factoring Performance Highlights Factoring remained a key financing tool for SMEs, offering a flexible and fast solution, with up to 90% financing provided within 24 hours, without requiring collateral. • Provided a comprehensive suite of services, including sales ledger administration, debt collection, and credit insurance, ensuring SMEs were able to focus on their business operations while maintaining healthy cash flow. • Expanded support to multiple sectors, including manufacturing, trading, services, and advertising, amongst others, demonstrating the industry-agnostic applicability of factoring. • Enhanced client experience by giving customers real-time access to their factoring accounts through the Client Manager Portal, allowing them to monitor debt collection processes, debtor limits, and account performance. • Strengthened credit assessment processes with enhanced alignment between risk, credit and sales teams. • Reinforced export factoring to support SMEs engaged in international trade, ensuring cash flow stability even when dealing with foreign clients. • Credit insurance, offering up to 90% (excluding VAT) coverage in the event of debtor defaults, offers greater security to SME clients, helping them mitigate the financial risks associated with non-payment and maintain stability. 2025 Priorities • Build stronger relationships with clients by enhancing communication, education, and support to help SMEs better understand the benefits and processes of factoring. • Drive further adoption of the Client Manager Portal to ensure clients fully leverage real-time data access for better financial management and decision-making. • Strengthen the sales team to improve outreach and tailor solutions to meet the diverse needs of SMEs. • Continue refining credit assessment and risk management processes, while maintaining robust protection against debtor defaults. Product Portfolio • Domestic factoring • Export factoring • Recourse and nonrecourse factoring DEBTORS FOR OUR CUSTOMERS SINCE INCEPTION 7,000 Managing over 50
RkJQdWJsaXNoZXIy MzQ3MjQ5