People Risk Risk Response People-first culture: • Engagement surveys are carried out to gauge employee satisfaction, identify areas of improvement, and create a supportive work environment. • Continued focus on developing and delivering initiatives that reinforce appropriate behaviours. • Strategies are in place to attract, retain and develop high-calibre talent, alongside rigorous succession planning. • The ‘ACE’ Cim Graduate Programme was introduced, providing young graduates with a tailor-made programme, and vast opportunities to gain valuable work experience within the Group. • Foster in-house talent development through the CIM Capability Academy. • A recognition programme is carried out annually to reward and recognise high performers. • Promotion of health and wellbeing through awareness sessions, medical check-ups and other wellness initiatives. HR Operations: • Process re-engineering and automation are ongoing to enhance operational efficiency. • Talent management is actively pursued and is underpinned by a revamped performance management tool, coupled with an actionable annual employee engagement survey. • Attraction, retention and other key HR-related risk indicators are closely monitored and managed proactively. • Resources are managed effectively to mitigate potential staffing disruptions caused by illness, turnover, or other unforeseen events. NON-FINANCIAL RISKS People risk is the risk of loss or adverse impact on the Group due to human factors, such as inadequate skills, talent attraction constraints driven by the lack of resources, employee misconduct, lack of succession planning, or insufficient employee engagement. Compliance Risk Risk Response • An independent compliance function is established within the second line model. • Active support is provided to the business in terms of customer due diligence, training of employees, and transaction monitoring. • New regulations/changes in regulations are closely monitored to ensure the Group’s compliance with evolving requirements. • Policies and processes are reviewed periodically to ensure that regulatory requirements and existing and potential risks are addressed. • Processes, products, clients and channels undergo comprehensive risk assessments to ensure the Group factors in money laundering and terrorist financing risks. • A robust compliance incident reporting and escalation process is in place. • Data privacy and protection measures are continuously strengthened to protect sensitive customer information and maintain regulatory compliance. • Controls and due diligence processes are enhanced for third-party engagement. NON-FINANCIAL RISKS The risk of legal or regulatory sanctions, financial loss, or reputational damage the Group may face due to its failure to comply with applicable laws, regulations, rules, internal policies, and standards of good practice. 85 Introduction Group Overview Leadership Strategy & Performance Risk Management Corporate Governance Statutory Disclosures Financial
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