33 I N T E G R A T E D R E P O R T 2 0 2 1 than 30 APIs developed and ready for consumption. These will connect to various internal and external systems in an agile way. We also continued fine tuning our consumer app, Mo Finans, developing new features such as balance management, additional payment features, credit card statements and receipt downloads. We now have more than 40,000 registered customers actively using Mo Finans and more than 10,000 actively paying monthly instalments online. Other digital initiatives supported by the Technology team include the integration of a Cim Finance Credit option on the e-commerce websites of our Consumer Finance retail partners, with 3,000+ applications serviced online in 2021 and over 5,000 contracts signed digitally by our clients through DocuSign; following the optimisation of our network last year, we migrated another 20 counters to our SD-WAN network during the year-making us the largest Fortinet-based SD-WAN implementation in Mauritius; lastly, cybersecurity was an area of focus for us, with the addition of a biometric authentication feature to the Mo Finans app, the implementation of vulnerability scanning and penetration testing processes to look out for potential exposures, and the use of Mobile Device Management (MDM) to ensure all corporate-owned devices (mobiles, laptops, PCs) with access to company data are secured in the context of remote working. Our Kenyan business, which is branded Aspira, completed its third full year of operations during 2021. Our business model is based on a Fintechenabled Hire Purchase (HP) app that leverages Kenya’s unique mobile digital ecosystem and high consumer awareness and adoption of mobile phone-based lending platforms. Kenya was unfortunately negatively impacted by COVID-19, which has directly affected loan disbursements. In the second half of the year, we saw a growth in loan disbursements as the Kenyan government first reduced, and eventually lifted, nationwide curfews to boost the economy. We continued to collect client and market data and have further strengthened our credit scoring capability, as a result of which we are seeing a positive loan portfolio performance. Building a new lending business in a new market is challenging, but we see a lot of scope for growth in our Kenyan business in the future. As mentioned previously, we had a strong financial year despite the challenging conditions in which we operated. Ongoing technology investments will be key in growing our core business in Mauritius, and we aim to build on the work done in strengthening our business, like our investment in integrating into the Instant Payment System, the enhancement of our scorecards, the automation of various processes, as well as the implementation of Shared Services. We are also looking to capitalise on our investments into Tsusho Capital Leasing and Fundkiss, and roll our Green Leasing and MEXA Export Factoring initiatives, both of which offer strong value propositions. In FY 2022, we are looking to focus on our core capabilities, particularly in Consumer Finance for the time being, to strengthen our business in Kenya. We believe that a well-executed Mauritian and regional strategy will reward shareholders with attractive returns and a compelling growth story. I would like to end this message by thanking our customers for trusting us and consistently choosing to work with us; our Board and shareholders for their relentless support; and our staff for their skills and hard work to make Cim an attractive employer and valued partner to our customers. KENYAN EXPANSION LOOKING AHEAD G R O U P R E V I E W
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