34 C I M F I N A N C I A L S E R V I C E S L T D H UM A N C A P I T A L Human Capital Cimadvocates a people-centric approach and has a strong conviction that people remains a valuable contributor to the success of the organisation. It is our people who embodies our purpose and core values, serves our customers as our brand ambassadors and contributes, each day, to making us one of the most resilient institutions in the country. We believe in giving our people the opportunity to realise their full potential and lay a lot of emphasis in building a positive employee experience. We are committed to creating an environment where there is continuous learning and where we provide meaningful career paths and development opportunities, enhance their wellbeing and foster employee engagement. We continuously self-appraise against best-in-class practices to remain relevant at all times. This is why, as we faced the challenges brought about by the pandemic, our prime concern was maintaining employment for our entire workforce. In parallel, as people progressively returned to the office, we focused on creating a safe work environment by adhering to a stringent Safety and Health protocol. We implemented best practices across all our outlets, as a result of which we have managed to operate without the closure of our business until today. But beyond health and safetymeasures, which are now a norm in our offices, we embarked on a deep reflection of our Human Capital and how to ensure the long-term and holistic wellbeing of our employees. Taking into account the tough balancing act between managing personal and professional responsibilities, particularly in the context of the closure of schools, remote working and resurging COVID-19 cases, we adopted a humane and flexible approach, known as a ‘whole person’ approach, that gives equal consideration to their physical and psychological wellbeing. Our Leadership Team was instrumental in helping us achieve this, as they demonstrated great responsiveness and empathy in managing the workforce, despite having to make high-stake decisions in an unprecedented landscape with no playbook. Over the years, we have been purposeful about evolving our workplace to meet our employees’ needs and expectations, and this year was no different. We were comforted by the fact that the pandemic did not drive us to rethink our priorities towards our employees: it simply strengthened our belief that our people are central to our business, and that a purpose with humanity remains true in every season. SAFETY, WELLNESS AND WELLBEING A successful vaccination campaign The development and rollout of vaccines offered optimism for the world to return to normalcy. Cim Finance made it one of its business objectives to achieve a high vaccination adoption rate within the organisation, not just to protect individual and public health, but to also accelerate the path to societal and economic recovery. To this end, we carried out a vaccination awareness campaign across the Group, making it as convenient and affordable as possible for our staff to get vaccinated: we provided them with transport, paid time off and the option to get vaccinated at a private clinic or public vaccination centre. Our efforts proved successful: 75% of our full time employees are fully vaccinated and 9% have received their 1st dose. We are now rolling out our campaign for the booster dose.
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