Annual Report 2019

Our employees are the greatest asset to our organisation, the cornerstones of our existence and the company’s growth drivers. We believe engagement is created in an environment filled with energy, trust, challenge, personal growth and fairness. Cim HR serves as a strategic partner and a control function in managing the overall human resources. It endeavours to provide clear frameworks aligned with the Group’s vision and business initiatives. Employee Development Ensuring the holistic development of our human resources and having capable leaders are critical to Cim. The Cim Learning journey has been recalibrated this year with a strong focus on Customer Centricity, alignment to the role and profession while maintaining a continued focus on Mandatory and Regulatory courses. We have enabled different flagship learning platforms to promote self-directed learning that creates end-to-end blended learning programmes. People are key to our success and we are committed to retain, develop and hire the right talent to deliver upon our business strategy. Internal mobility is crucial to support the uniqueness of our business while we maintain a balance in buying talent externally. To ensure consistency across all our Core People Processes, the Cim competency framework and the organisational capabilities form the foundation of our DNA and further strengthen our uniqueness in our Talent Management Framework. Building pipeline of future leaders We are preparing future leaders to step into critical roles as part of our ongoing commitment to recognise and reward potential internal talents. Our Bespoke programme is designed around three key areas: Leading Self, Leading Others and Leading the Business in partnership with reputed international universities, together with other development initiatives to support this commitment. This model will further equip our upcoming leaders with vital capabilities to lead a committed workforce and ensure business continuity. Future of Work Digitalisation is equally a key element of HR strategy as it is for the business. HR is offering and introducing a number of digital applications aiming to provide the right tools for HR practitioners and to improve the end user’s experience while using HR-related platforms. Digitalisation has, by and large, streamlined data mining and enhanced analytics, hence providing management insights on a real-time basis. Data- driven decisions and culture remain the foundation of future of work. In line with our vision to provide a seamless integrated HR service to our internal client, the payroll function is now managed internally by a dedicated team. Emerging Young Talent Initiatives We have partnered with higher learning institutions (Middlesex University) to provide insights to fresh graduates. This saw our Group CEO, Mark van Beuningen, presenting his views on ‘Life after Graduation’. With a student base of more than 30 nationalities, this proved a valuable session for students involved and helped promote Cim Finance as an employer of choice within the Mauritian and Kenyan markets. Cim Finance was also the main sponsor of the ‘Middlesex National Secondary School Competition’ which saw entrants from 11 Colleges across the island presenting their views to a panel of judges on the ‘The future of Mauritius with the Metro Express – Economical, Social and Innovative Impacts’. This was not only an opportunity for students to showcase their presentation skills but to also take part in an important debate. This again helped us promote our employer brand by reinforcing the importance that Cim Finance places on education and the youth of Mauritius. Continuing with our commitment to furthering education, we offer scholarships to the children of our employees. In 2017, Cim Finance started offering 2 Scholarships per year to the children of our loyal customers to attend the African Leadership College (ALC). This Scholarship allows these students to gain access to premium higher education that they would not, under normal circumstances, have access to. It also provides them with internship opportunities at Cim Finance each year and permanent employment at the end of their studies. 2019 was no different, with an additional 2 students being enrolled at the ALC through this Scholarship programme. CIM FINANCIAL SERVICES LTD / ANNUAL REPORT 2019 Human Capital 46