| CIM FINANCE. INTEGRATED REPORT 2022 40 LEARNINGANDDEVELOPMENT Human People development is one of the key pillars of our People strategy. During the year, we launched two key programmes, the Aspira Maendeleo Pamoja and the Gallup Certified Strength Coaching Programme, offering blended learning solutions that can seamlessly fit into busy work schedules. ASPIRAMAENDELEOPAMOJAPROGRAMME Maendeleo Pamoja, which is Swahili for ‘Progress Together’, is a uniquemanagement development programme designed to provide a customised training plan to our managers in Kenya, giving them the tools required tonurture their people, business and sales capabilities, whileworking to the best of their ability every day. This programme, which runs over a year, includes a combination of formal e-learning, learning circles, strengthbased coaching, peer-to-peer learning and team dynamics discovery, offering learners the tools they need to succeed in their current roles, advance in their careers and ultimately contribute to the bottom line. GALLUP CERTIFIED STRENGTH COACHING PROGRAMME This programme was initiated with the objective of transforming Cim Finance into a coaching organisation. This year, we began building a cohort of in-house coaches, providing themwith the skills and confidence to coach anyone. Once certified, our coaches will eventually accompany several categories of employees in their development journey and help themmaximise their potential and perform their best. LEARNING EXPERIENCE PLATFORM To respond to our short-term needs, we reached out to external expertise to build capacity in different areas that are critical to our business, namely IT infrastructure and financial standards. Our learning experience platform, which we implemented in the last financial year, is a key contributor to our employees’s learning journey. In FY 2022, we witnessed a learning trend focusing on Customer Service, Management Operations, Professional Improvement, Sales and Marketing, Leadership and Management. Content consumption for these topics were at their peak, which confirms our approach of continuously improving our customer centricity and people development through the alignment of behaviours and practices. ANNUAL REFRESHER COURSE Following two years of sanitary restrictions, we were pleased to welcome our frontliners back in our training rooms for their annual refresher course. The sessions aim to not only build capacity and take stock of the latest operational developments, but also to celebrate their past accomplishments and strengthen the bond amongst them. Capital Report
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