CFSL Integrated Report 2023

A Culture of Recognition Building on the feedback from our Employee Engagement Survey, M.O.R (Moment of Recognition programme) was celebrated with great allure this year, to reward and appreciate our employees in our Achiever Award, Milestone Achievement and Rising Star categories. Acting on such an important and valuable employee feedback have been phenomenal and our overall employee experience on recognition has improved by 22%. For our employees nominated and have received awards, the satisfaction rate is at 93%. M.O.R has boosted employee confidence on our intent of building a culture of recognition. Recognition is now embedded in the flow of work. Anyone in the organisation can appreciate through our various celebration badges and make recognition instant and authentic. 31 OUR YEAR AT A GLANCE OUR PEOPLE GOVERNANCE FINANCIAL STATEMENTS

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