CFSL Integrated Report 2023

- Green Bond and Climate Change Workshops Following the launch of our Green Bond and Green Lease product in 2021, we developed a relevant training programme to equip our employees with the knowledge and tools needed to drive our green initiatives. Selected employees undertook introductory training to understand the concepts linked to climate change and the calculation of our carbon footprint. This year, we provided a refresher on theoretical knowledge, also offering a platform to review best practices, share previous priorities, and reflect on lessons learnt since the launch of the Green Lease product. Additionally, new employees directly involved in the Green Lease participated in an in-house introductory training to understand the main concepts of carbon footprint and the Green Bond. The training taught employees how to carry out carbon calculations, and encouraged lively discussions around the Green Bond framework and how it can finance environmentally sustainable projects. - Called to Lead Programme The ‘Called to Lead’ programme is a self-driven curated learning path and a replication of the Aspira ‘Maendaleo Pamoja Programme’ which was carried out for the Aspira Management team in 2022. Tailored for the supervisory bench of the frontline team, the programme is a learning journey spanning a year and aiming to inculcate relevant leadership knowledge, provide insights into what it takes to be a leader, instil a sense of accountability, and introduce the basics of coaching, managing teams and managing performance. - Anti Money Laundering and Combating Financial Terrorism training As a major player in the financial services sector, it is of utmost importance for us to strengthen the knowledge base of our employees, their understanding of any risks associated with our business, and the ability to mitigate any exposure to non-compliant practices. As part of our annual mandatory training pack, we strongly emphasised Compliance training in 2023. The Compliance team facilitated the training for an audience composed of all frontliners at Cim, which entailed equipping our teams with the skills to identify and assess high-risk customers prior to onboarding them. This interactive session allowed for a constructive exchange on the various compliance aspects of our business, creating greater alignment across the entire frontline team. 33 OUR YEAR AT A GLANCE OUR PEOPLE GOVERNANCE FINANCIAL STATEMENTS

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